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FAQ: Frequently Asked Questions

 

Is the front desk open at night?

Our reception times are 06.30 am until 6 pm during the week and 7.30 am to 6 pm on weekends. However check in is possible 24 hours! Our night shift is available at any time, he can buzz you in, answer your requests on the phone or he can be at the hotel within a few minutes if needed.It is important for us to know if you are planning to arrive later than 6 pm, please let us know when booking your room!

What time is check-in and check-out?

Check-In: 2 pm Check-Out: 11 am
Earlier arrivals or late check out are possible upon request and availability (there may be a fee for late check out). Of course it will be possible to store your luggage if you arrive early or plan to leave later than 11 am.

Are the rooms quiet or is there noise from the street?

Bürgerstrasse is in the middle of the old town, however in a small sidestreet, almost without traffic. In spite of its central location close to the main station, cathedral and city center the street is rather quiet during the night.

Is parking available and how much will it cost?

We provide parking spaces in a parking garage around the corner. Parking will be charged at 12 Euros a day and you can reserve a space directly when booking the room.

How do I get from the airport/ from the main station to the hotel?

Only 8 miles from the city center, S-Bahn line S13 connects the airport with the main station in less than 15 minutes. Trains run every 20 minutes (WE 30 min.) from track 1 and 2 and a single ride (destination number 2000) costs around € 2,80!

A taxi ride will cost around € 25,- to € 30,- and bring you to us in around 15-20 minutes.

If you arrive at the main station (Koeln Hauptbahnhof) you will find our house within 5 minutes walking distance.

Coming down from the platform leave

you reach Bürgerstrasse, just ahead you will see the tower of the cityhall, shortly before you arrive at our hotel on the left side.

Subway: If you arrive with luggage and do not want to walk you may use the subway line #5 directly from the main station. It will take you to the city hall (Rathaus) one stop in around 1 minutes. From there just walk upstairs at the right side of the cityhall and you will find our house on the right hand side, walking distance is less than a minute!

How do I get to the fairgrounds (KoelnMesse)?

You can easily reach the trade fair KölnMesse by train from the nearby main station, all trains from track 10 will take you to "Köln Messe Deutz" (1 stop, 2 minutes travel time), as an alternative you might also walk across the bridge to the other side of the Rhine in around 20 minutes, or take the ferry boat!

Are there any smoking rooms available?

“Stern am Rathaus“ is a non-smoking hotel & café, all our rooms and public areas are completely smoke free!

How much is breakfast and what are the breakfast times?

Our extended continental breakfast buffet is already included in the room rate. Breakfast is offered from 7.30 am to 10.30 am during the week and from 8 am until 11.00 on weekends and public holidays.

Is it possible to book an extra bed?

Additional beds are available upon request in some of our double rooms and the Junior Suite and will be charged at €25,- per night, which includes breakfast for the 3rd person in the room.

Is there a discount for children?

Kids stay free in the bed of their parents. An additional bed will cost 15,- including breakfast for kids up to 12 years (available in some double rooms and the Junior Suite)

How much is the internet access?

Internet is free in all public areas and rooms. For security reasons a one time registration is necessary.

Is the hotel appropriate for business travelers?

For Business guests we offer perfect working conditions, big writing desks with good lighting, telephone, free internet access. Good soundproofing for concentrated work and quiet sleep are standard in our rooms. The trade fair (KoelnMesse) is only a 15-20 minute walk or a 2 minute train ride from the nearby main station. The financial district, several conference centers and businesses are within easy walking distance.

What does the hotel offer for private guests?

Private travelers will especially enjoy our central yet quiet location in the historic city center.As a guest in our hotel you will reach all major sights of Cologne easily on foot! The historic city center along the Rhine riverbank has many bars and restaurants, Cologne cathedral and other important romanesque churches, a pedestrian zone with the main shopping area (Hohe Straße and Schildergasse) with interesting shops and small cafés, the opera house, musical theatre and the world famous Philharmonie and several museums. All of these destinations can be reached within a few minutes walk! Our rooms feature amenities like safes, refrigerators, and hairdryers. Extra long breakfast times guarantee that even late risers will be able to enjoy our excellent buffet.

But most importantly when staying with us you will always have a personal contact who will help with words and deeds, help plan excursions, give advice for sights of the city or recommend a good restaurant!

guest feedback

“Almost like at home”
EgorParienko, tripadvisor
“Wonderful Stay”
Boilerg, tripadvisor

contact

Bürgerstraße 6, Altstadt-Nord, , 50667 Köln +49 221 22251750 hotelstern@mailbox.org
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